Customer safety is of utmost importance to us and we are closely monitoring the impact of COVID-19.
For guidance on COVID-19, please refer to the World Health Organization website
Orders totaling over $100.00 qualify for Free Shipping (Excluding Assembled Dollhouses, Dollhouse Kits, Room Boxes and Glass Displays) Continental US Orders Only.
Within Continental US:
- Orders under $50.00: $5.95
- Between $50.00 and $100.00: $6.95
- $100.00 and over: FREE SHIPPING. All USA Orders are shipped via USPS First Class Mail or via Priority Mail when exceeding 14 oz. You will receive an email with tracking information when your order ships.
All Dollhouse kits have a standard $15.00 – $25.00 Shipping Charge, depending on the weight of the kit – this is lower than our actual cost of shipping, we are passing on the savings to you. Free Shipping, of course, when you pick up in our Pittsburgh Store.
All Room Boxes and Glass Domes will have a $15.00 Shipping Charge. Exact cost of shipping with be charged for orders placed outside of Continental USA.
Assembled Dollhouses will be charged exact cost of shipping (this won’t show on your automatic confirmation – we will confirm it with you in a separate email for your approval prior to processing your order. If you are purchasing an assembled dollhouse, it is actually best to just call us on the phone. A 10% Re-Stocking Fee may be charged for returns on Dollhouse Kits and Models. Hopefully we will make sure you make the right purchase the first time!
International Orders (excluding Large Parcels such as dollhouses) will be shipped via US Global Priority and will generally be charged as follows:
- Canada: $19.95 Flat Rate
- Most European Countries: $24.95 Flat Rate
- Australia and New Zealand: $29.95
- Russia: $55.00
- All other countries, we suggest you add the product: Special Shipping Charge to your order, for the amount of $25.00. This will authorize us to charge up to $25.00 for your shipping. If the actual amount is less, we will adjust your shipping charge accordingly. If you are placing a large order from a far away land, you might want to double that charge, but don’t worry, we will adjust and only charge you the exact cost, this just enables us to access the proper amount of funds. Once you have ordered from us, you will know you can trust us to take care of you properly…..we have been in business a long time!
However, we reserve the right to charge additional rates if the weight and size of your shipment deem it necessary. If so, we will contact you in advance for your approval. We do our best to offer the best shipping rates possible.
** International customers will be responsible for any taxes and import duties on their end.
If you would like to expedite the shipping of your order, add tracking or insurance, please contact us via email, phone us, or enter your request in the comment section when checking out, and we will make arrangements for you for an additional charge.
PA Residents will be charged 7% Sales Tax
If it is listed on the shopping site, it should be in stock or readily available. One of a kind items will generally be removed from the shopping site as they are sold. If we are out of a certain item, we will contact you to see if you would like it back ordered. We do not wish to be so impersonal that we can not personally confirm each order – You will receive an electronically generated email recapping your order and confirming that it has been placed. Once the order has been processed and ready to be shipped, an official and personal confirmation will be sent via email. Most orders are shipped within 1-3 business days. Small packages will be shipped US Priority Mail. Larger packages may be shipped UPS. Normal delivery should be between 3-10 business days. Generally speaking, we do not actually process your charge until your order is ready to be shipped, but in certain circumstances, with regard to special orders, we may ask for payment in advance, or require a non-refundable deposit. Rest assured that we are more than fair and we take care of our customers!